Shapes and Pages – Extraordinarily Effective Web Strategies

Open source is the rage in enterprise server-based computing and is poised to consume fixed and mobile telephony as well. Does this mean that open source is now a crucial aspect of CRM’s progress? The answer is a solid yes, but not necessarily for the reasons you think. Given that CRM is a heavyweight line item on corporate budgets, and that call centers are massive money-eaters when one combines the cost of telephony and CRM, it?s quite logical that open source would take center stage in the CRM arena sooner rather than later.

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