Shapes and Pages – Extraordinarily Effective Web Strategies

Why is open source important? Let me share a personal experience. It was June and the Oregon Department of Human Services was going to implement the new HIPAA compliant codes for our Medicaid application in January of the coming year. If our partners did not update their systems before January they would have to file paper invoices, which we estimated would increase the States workload by around 60,000 paper invoices per month. One of our top system architects came to our rescue when he discovered SugarCRM on the Internet and since it was an open source application he was able to download and install it in a single day. Our customers loved it and since it was an open source application we were able to make some minor modifications (mostly to screen literals) and have it in production within days.
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