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CRM Outsiders: SaaS CRM Center of Excellence – IBM Gets It

September 24th, 2008 · No Comments · Customer Relationship Mangement

It seems that there are few vendors in the IT landscape that get it. They?re either all about on-premise or they?re all about on-demand. But IBM gets it. Rather than taking the one-size-fits-all approach, IBM has always kept its mind open to new delivery models and software concepts, i.e. the ASP model over a decade ago, SaaS, and open source, and driving innovation across the board.
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