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Entries from September 29th, 2008

CRM Systems for Serving the Customer as ‘King’

September 29th, 2008 · No Comments · Customer Relationship Mangement

CRM is becoming less one-size-fits all and more customized apps and delivery methods to meet specific needs. To that end SugarCRM has come out with the Sugar Data Center Edition, which is comprised of systems management, provisioning and monitoring tools that enable centralized deployment and managing distinct Sugar CRM versions.The full story

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The Malleability of Open Source

September 29th, 2008 · No Comments · Customer Relationship Mangement

Open source promotes more flexibility and control over how the application is installed, customized and used. On-demand gives users the ability to use CRM software without installing any IT in house. The big difference is that many current On-demand services are often more proprietary than traditional software. Customers have no control over their experience, their […]

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The 2008 CRM Market Awards: Market Leaders — Open-Source CRM

September 26th, 2008 · No Comments · Customer Relationship Mangement

Outpacing all other contenders in every single rating we had, SugarCRM does more than merely stake a claim as the first winner of this category, the company fairly well dominates the space. ‘SugarCRM is the benchmark to go by,’ says Pete Marston, a CRM analyst at Forrester Research.The full story

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CRM Outsiders: SaaS CRM Center of Excellence – IBM Gets It

September 24th, 2008 · No Comments · Customer Relationship Mangement

It seems that there are few vendors in the IT landscape that get it. They?re either all about on-premise or they?re all about on-demand. But IBM gets it. Rather than taking the one-size-fits-all approach, IBM has always kept its mind open to new delivery models and software concepts, i.e. the ASP model over a decade […]

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CRM Outsiders: The Last Mile of Commercial Open Source Evangelism

September 24th, 2008 · No Comments · Customer Relationship Mangement

In the replies to this thread at IT Toolbox, I saw a lot of these common misconceptions about the nature of open source software bandied about, especially as it applies to SugarCRM. Here is a slightly abridged version of my reply in the thread.The full story

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Two third party TYPO3 extensions found insecure

September 24th, 2008 · No Comments · Content Management

The extensions phpMyAdmin (phpmyadmin) and freeCap CAPTCHA (sr_freecap) have been found insecure.The full story

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Celebrating Software Freedom

September 20th, 2008 · No Comments · Content Management

Today is Software Freedom Day and this year marks the twenty-fifth anniversary of the GNU project which shapes so much of what the Joomla community does and can do every day. Free software advocate and friend of Joomla Forest Mars asked me to say a few words at a software freedom event in New York, […]

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TYPO3 at the Hackontest in Switzerland

September 20th, 2008 · No Comments · Content Management

TYPO3 at the Hackontest on September 24th-25th 2008The full story

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Security Bulletin TYPO3-20080919-1: Multiple third party extensions found insecure

September 19th, 2008 · No Comments · Content Management

A total of 11 third party extensions have been found insecure. Please follow the links in this news item, in order to see which extensions have has been found insecure.The full story

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BT bundles up SaaS for SMBs

September 18th, 2008 · No Comments · Customer Relationship Mangement

The new service from BT fits well as an extension to the NetSuite and SugarCRM deals BT announced earlier this year. An even more rounded story starts to emerge when you put those offerings together with earlier signing of electronic signature service EchoSign and its recent acquisition of IP telephony application services platform Ribbit, as […]

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