Shapes and Pages – Extraordinarily Effective Web Strategies

Web Strategies – the Art of pageSHAPING, TYPO3, Sugar, and SEO Excellence

Shapes and Pages – Extraordinarily Effective Web Strategies header image 2

CRM Outsiders: The Similarities Between Movie Theatres and Proprietary Software

January 24th, 2008 · No Comments · Customer Relationship Mangement

Apart from being irrationally over-priced (like most proprietary software) the sizes of popcorn, soft drinks, etc. is inherently designed to force customers to consider the upsell. For example, a tiny bag of popcorn was $4.50, but a much larger bag was only $5.00. The idea being that only an idiot wouldn?t upgrade to get nearly twice the popcorn for a nominal upgrade fee. But really, this is customer railroading and essentially price fixing and creates a disconnect between customer choice and value-received.
The full story

Tags: ·

No Comments so far ↓

There are no comments yet...Kick things off by filling out the form below.

Leave a Comment

You must log in to post a comment.